policies

Thanks for your interest in ASANA Climbing!

ASANA is committed to providing the highest-quality product available.
We are constantly pushing to design functional, aesthetic, and most importantly, durable gear. 

WORLD WIDE WEB

EMAIL

Your order can be processed via the post office. Simply mail a complete order form and a check or money order made to: 

Asana PackWorks is incorporated in the State of Idaho and is required by law to charge sales tax to Idaho residents. We do not charge sales tax to residents of any other state or territory

Pad Maintenance and Warranties
Asana’s warranty covers defective manufacturing for one calendar year. This means that we will do our best to repair or replace products that are defective based on our sewing technique in individual cases. Although we have the best industrial sewers, they do not always produce perfect gear. We will make that determination as to whether we have made mistakes or if it is wear and tear.
When pads get dirty, use a soft bristled broom to sweep the areas clean. Use of a vacuum cleaner is acceptable as long as the vacuum does not use a spinning bristled brush.
A non-bleaching spray may be used for problem areas, but make sure that a conservative amount of spray is used so that it does not penetrate the shell cover.
For stained spots, use a damp rag or sponge with a mild stain remover.
 If a pad is ripped, contact Asana immediately for a diagnosis and plan for pad cover repair. If a seam is torn, contact Asana to determine if the tear is covered under our warranty. Given good maintenance and regular care, the pad system will provide years of protection, however, we cannot protect against all factors.

Pad Warranty Exclusions
Wear and Tear- Asana does not warranty the pads for wear and tear. This means that the foam will take abuse and that Asana is not responsible for that abuse. We buy the best and most expensive foams on the market as a means to extend the life of the padding systems. This does not mean that we can guarantee how long they will last. Many factors such as gym traffic, placement, handling, and environmental exposure all play a part in breaking pads down.

Seam Covers- Take a look at the pad system on a regular basis to determine that the seam covers are holding in place and that they are not placed under an irregular amount of stress because of pad movement. Do not move pads unless it is absolutely necessary. Removing seam covers frequently will and does reduce the life of the system. Because we cannot control where frequent landing zones are and the amount of time seam covers are being used, seam covers are not covered under our warranty. Seam covers will need to be replaced at least once every three years depending on use. Some of the higher traffic gyms are replacing seam covers once every year. The cost for this is approximately $2.00 per linear foot. As a note, Asana does not profit from seam cover replacement.

PRIVACY POLICY 

WARNING
Some aspects of climbing and related activities, including but not limited to trad climbing, sport climbing, and bouldering, are potentially hazardous and dangerous. Any person using our equipment in any manner is personally responsible for learning the proper techniques involved, and assumes all risks and accepts full and complete responsibility for any and all damages or injury of any kind, including death, which may result from the use of any equipment purchased through this website.